Shipping policy

Order Processing

Orders are carefully packed and prepared for shipment as quickly as possible. Most in-stock orders are processed within 1–3 business days, excluding weekends and holidays. Special-order pots follow the delivery estimate below.

Because many of our bonsai pots and handmade ceramic pieces are unique or limited-quantity items, additional care may be required when packaging these products for shipment.

Shipping Rates

Available shipping methods and charges are shown at checkout before payment is completed. Shipping costs may vary based on package size, weight, destination, and the products ordered.

Shipping Carriers

Enso Garden may use USPS, UPS, FedEx, or another appropriate carrier depending on the size, weight, value, and destination of the order.

Tracking

When tracking is available, customers will receive tracking information after the order has shipped. Please allow time for the carrier’s tracking system to update after the shipping label is created.

Special-Order Pots

Estimated delivery for special-order pots is 10–20 business days from the date the order is placed. This estimate includes processing and transit time. Business days are Monday through Friday, excluding holidays. Special-order pots are eligible for returns within 15 days from the date you receive the item, under our return policy.

Delivery Times

Delivery estimates shown during checkout or provided by the shipping carrier are estimates and are not guaranteed by Enso Garden. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery.

Damaged Shipments

We take special care when packaging bonsai pottery and other fragile items. If your order arrives damaged, please contact us as soon as possible at mike@ensogarden.com and include photographs of:

* the damaged item
* the shipping box
* the packaging materials
* the shipping label

Please retain the damaged item and all packaging until we have reviewed the claim, as the shipping carrier may require them.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing an order, contact us immediately at mike@ensogarden.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Returned or Undeliverable Packages

If a package is returned to Enso Garden because of an incorrect address, refusal, or other delivery issue, we will contact the customer to determine the appropriate next step. Additional shipping charges may apply if the order must be shipped again.

International Shipping

Shipping availability is determined at checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

Questions

For shipping questions, please contact:

Enso Garden
mike@ensogarden.com