Refund policy

Our return policy applies to all items, including special-order pots. You have 15 days from the date you receive your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mike@ensogarden.com. 

If your return is accepted, we’ll send you return instructions and, when applicable, a return shipping label. For an undamaged item you no longer want, you are responsible for the return shipping cost. Enso Garden pays return shipping if the item arrived damaged or defective, or if we sent the wrong item. We do not charge a restocking fee. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at mike@ensogarden.com.

Damages and issues
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Request your return within 15 days of receiving the item. Please include photographs of the item and the box it was shipped in so we can review the issue and make it right.

All items, including special orders
The same 15-day return window applies to every item, including special-order pots and sale items. There is no special-order exclusion. The condition and return instructions above apply.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mike@ensogarden.com.